Refund Policy

1. Overview

We want you to be fully satisfied with your experience on Dusrawork. Because our platform operates on a virtual credit system (credits used for submitting job applications and posting job listings), this Refund Policy outlines the terms and guidelines for requesting refunds.

2. Eligibility for Refunds

You are eligible to request a full refund for any purchased credit packs under the following conditions:

1. The refund request is submitted within 14 days of the original purchase date.
2. None of the credits from the specific purchased pack have been spent. We do not offer partial refunds for partially used credit packs.

3. Non-Refundable Items & Circumstances

Certain circumstances and items are strictly non-refundable:

1. Spent Credits: Once a credit is consumed (for example, used to send a proposal/apply for a job or used to post a job listing), it cannot be refunded.
2. Monthly Allowance: The monthly free credits provided to every active account on the 1st of each calendar month have no cash value and are completely non-refundable. Unused free credits expire at the end of each month and do not roll over.
3. Violations of Terms: Accounts that are suspended, banned, or terminated due to violations of our Terms of Service are not eligible for refunds on any unused paid credits.

4. Refund Processing

Approved refunds will be processed and credited back to your original payment method via our payment provider within 5 to 7 business days. Please note that processing times may vary slightly depending on your bank or card issuer.

5. Contact Us

To request a refund or if you have any questions regarding your transactions, please contact our support team at the email address provided in our website contact section. Please include your account email address and PhonePe payment receipt/order ID to help us expedite your request.